Refund Policy

Refunds will be given at the discretion of Ruma Home Sdn Bhd (1175670-T).

Order Cancellation

Before Delivery

If you have a change of heart, you can cancel at any time within 30 days from your purchase date and before your item is dispatched. Simply contact us and we’ll cancel your order and give you a refund.

Unless otherwise specified for particular products, any order(s) cancellation by customer(s) within 30 days from the purchase date and 5 days prior to the delivery date, we shall deduct an administrative fee of 2% or 5% (depends on payment method) from the order amount. The balance after deduction of the administrative fee will be refunded to the customer.

Order(s) that are more than 30 days from the purchase date is not entitled for cancellation and non-refundable. However, you may still CHANGE your item(s) selection 5 days prior to the delivery date. The item(s) you are changing must be the same or not less than your original item amount. If the new item(s) costs more, we will be charged the difference while setting up the exchange.

Note: MADE TO ORDER / CUSTOM MADE item(s) order is only cancellable within 3 days from the purchase date. After that, the item(s) is non-cancellable and non-refundable.

After Delivery

If you decide your piece isn’t quite right to your space, no worries, we do provide our 14-DAY SATISFACTION GUARANTEE. You have up to 14 days from the date of delivery to exchange/return your item(s).

 

Return & Refunds

If you decide your piece isn’t quite right, you have up to 14 days from the date of delivery to return your item(s).

You can return your ruma furniture product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging. All returns will incur a return collection fee (refer below) and an administrative fee of 2% or 5% (depends on payment method) from the item(s) amount.

Returns must be made in the original packaging. If you no longer have the original packaging, there is an additional MYR50 per item repackaging fee.

Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a refund less administrative fees, repackaging fees (if applicable), and collection fees.

Note: NOT entitled for MADE TO ORDER / CUSTOM MADE item(s) /Home Decor & Accessories.

 

Return/Exchange Collection Fee

Collection/Delivery Zone	Collection Fee
Standard Zone	as per the delivery fee per item, capped at RM250(standard) /RM350(standard+) per trip.
Standard+ Zone
Outstation Zone A (Perak, Penang, Melaka, Johor, Pahang)	MYR 350 per trip
Outstation Zone B (Kedah, Terengganu,Perlis, Kelantan)	MYR 450 per trip

Note:
The collection/exchange date is subjected to ruma truck’s schedule.
For the OUTSTATION zone, the collection/exchange date is subjected to ruma MONTHLY truck’s schedule.
Kindly contact our delivery team or email to customerservice@ruma-home.com for further details.